Complaint Procedure
Our intense passion to create extraordinary customer experiences at every point of contact, from our branches to online space, is a motivating force behind our innovative products in money transfer, forex, and bill payments. As such, UAE Exchange works incessantly to make products and services better for its customers, be it Money2anywhere.com, Moneydart, Smart Pay or gocash.
We ensure at every stage of product development and service delivery that our customers get the best. As such, we regard customer complaints as an opportunity to get to know you- our customer – better, and improve our products and services, to deliver to your expectations exactly.
Post comments on this page to share your complaints, enquiries, and opinions. We commit to attending to them immediately. You can also contact us to express your dissatisfaction, or share your feedback and suggestions.
we had applied smart pay cards for 25 of our labors . we had received only 06 cards. still we had not yet received others smart pay cards.we had trying to contact to your customer service center. but we never get connection . so please kindly need to necessary action for the above and please give us guidance how to get the other cards and what should we need to contact and when & where need to approach for the above
We deeply regret the inconvenience caused to you. Request you to kindly provide us with your contact details to allow us to assist you further. You can also call our customer care centre on 02-6355625 (UAE) or +973-17228224 (Bahrain).
Salaam,i have one doupt here ,One of my friend transfer 75,000INR for using credit card to send money to me on 03.04.2013 evenin but still i have not get the money..He lived on Beharain..Im from india and i have account on Indian overseas bank …My question is ”Is possible to transfer money via credit card & why still i havent debite my money ????”
Currently, facility is not available to transfer money through credit card from UAE Exchange Bahrain branch. Kindly provide the transaction reference number to allow us to assist you better.
I sent money to South Korea last Friday(Mar/08) in UAE exchange at Marina Mall in Abu Dhabi, but the money didn’t come to the Korean account until now(Mar/15). Korea has 2 days off for the weekend from tomorrow, I’m suffering from many problem of withdrawing for the scheduled payment to other accounts. Furthermore I’m now on business trip to Qatar.
How do you solve the problem?
Hi,
Please provide the transaction number or registered contact number. Also you may directly call +971 600 555 550 or
E-mail- customer.care@uaeexchange.com
I made a transaction with M2A on Thursday, and until now I did not get any message from them. Today when I checked they cancelled my transaction saying the reason is not valid and should be ‘Family Maintenance’ if its for the individual account. When I ask Customer support they say I should place another transaction and I won;t get the previous exchange rate. Also, M2A mentions that they transfer funds within 2 business days but the Customer Support mentions it will take 3-4 business days. Could you please give me right information….I’m in urgent need of funds. 3-4 business days is normal with any bank, I chose M2A b’coz it transfers in 1-2 business days.
Hi,
Kindly mention the country from where the transaction has been conducted. This would help us to address the issue.
I was transferring funds from USA to India.
Please write to us with your transaction reference number, Money2anywhere.com registration number or your contact number to customer.care@uaeexchange.com.
trans no. 9546205513241694
I had my worst experience transferring money through Money2anywhere.
I transferred money through ICICI, remit2India and other banks but never had this bad experience finding the status of a transaction and the process was also not this annoying. Everytime I call customer support, they cannot find the transaction and they ask me to call their operations department and when I ask them why they cannot see the same, they answer rude and are just blunt with their answer. Ofcourse I will never come back to M2A, but I’m cancelling my current transaction as well, I’m irritated of going through this process.
Dear sir ,
i have transferred money to Kerala(Cochin) to my family on 16/02/2013 from uae exchange Al Rayyan branch, I received receipt copy, today date is 19/02/13, still didn’t receive money in my account. so, pls tell me correct information about receiving money. I contacted your Al Rayyan branch, simply they are telling some excuses…………..
XXTNO; 9119304713407775
its very urgent..PLZZZZZZZZZZ
Your transaction has been successfully completed. The delay happened because the banks were having holidays on the below given dates
16th Feb 2013 – Saturday (Half Working Day)
17th Feb 2013 – Sunday (Weekend Holiday)
18th Feb 2013 – Monday US holiday (Washington’s Birthday)
19th Feb 2013 – Tuesday (Chhatrapati Shivaji Maharaj Jayanti Holiday)
Also please be informed that, all central trade unions in India have declared a general strike in India on 20th February and 21st February. Sorry for the inconvenience caused. Thanks